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Gracelio

Support

We want Gracelio to feel calm and dependable. If something isn't working, or you're not sure how a feature works, we're here to help.

Email support

hello@gracelio.com

Contact form

Reach the right team

Response time

We aim to reply to every support email within 1–2 business days (Monday–Friday). Complex issues may take a little longer — we'll keep you posted either way.

Frequently asked questions

How do I cancel my subscription?▾
Subscriptions are managed by Apple and Google, not by Gracelio directly. On iPhone: Settings → your name → Subscriptions → Gracelio → Cancel. On Android: Play Store → menu → Subscriptions → Gracelio → Cancel. Your Premium features remain active until the end of the current billing period.
How do I restore a purchase on a new device?▾
Sign in with the same account, open the Premium page, and tap Restore Purchases. RevenueCat will re-check with Apple or Google and restore your entitlement.
How do I turn notifications on or off?▾
Open Profile → Notification Preferences to fine-tune what you receive and when. You can also toggle push notifications entirely from your device's system settings.
How do I delete my account?▾
From inside the app: Profile → Delete Account. From the web: see our account deletion page. In-app deletion removes your account and data immediately; emailed requests are completed within 7 business days.
I forgot my password.▾
On the sign-in screen, tap Forgot password. We'll email you a secure link to set a new one.
Can I export my journal and prayers?▾
Yes — Profile → Export Data downloads a JSON file with everything you've written. Nothing is deleted when you export.
Is my journal private?▾
Yes. Journal entries and prayers are visible only to you. Gracelio staff do not read them, and we do not use them to train AI models.
The app crashes or won't open.▾
First, force-quit and reopen the app. If that doesn't work, update to the latest version from the App Store or Google Play, then restart your device. If it still crashes, email us with your device model, OS version, and what you were doing when it crashed.
How do I join my church on Gracelio?▾
Open the Church tab in the app, search for your church by name, or enter the partner code your church shared with you. If your church isn't listed, you can submit it from the same screen.

Troubleshooting checklist

  1. Make sure you're on the latest version of the app.
  2. Check your internet connection.
  3. Sign out and back in — this refreshes your session and entitlement.
  4. Restart the app, then restart the device.
  5. Still stuck? Email hello@gracelio.com with a screenshot and your device model.

In crisis? Gracelio is not an emergency service. Please call your local emergency number, or in the U.S., dial or text 988 to reach the Suicide & Crisis Lifeline.